Established in 2005, Diligenta, a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS), specialises in the provision of business process outsourcing (BPO) for the UK Life and Pensions industry.
Diligenta aims to transform, manage and support our Life and Pensions clients’ operations to deliver outstanding customer service, provide cost certainty, and minimise exposure to operational risk. We combine our in depth knowledge of UK Life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.
In a short period of time, Diligenta has achieved several key milestones and has already made a mark for itself as the second largest player in the UK Life and Pension BPO space. We have won a series of path-breaking deals and now administer over 6.5 million, open and closed book, live policies on behalf of our clients The Phoenix Group, Friends Life, Sun Life Financial of Canada UK, Old Mutual International and Guardian Financial Services.
By choosing Diligenta as your BPO provider, you will be selecting a company with a proven track record in platform-based, transformational outsourcing. We have successfully accomplished the migration of 8.2 million live and out of force policies onto our unique, industry leading, platform capability, TCS BaNCS; with a further 2.8 million live policies expected to migrate by end of 2014.
Diligenta’s vision is to be acknowledged as “the Best BPO Services Provider in the UK Life and Pensions Market”. We are also committed to supporting TCS in repeating the success of the Diligenta model into different territories, principally Europe and North America.