Established in 2005, Diligenta, a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS), specialises in the provision of business process services (BPS) for the Life and Pensions industry.
Diligenta, a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry.
Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT, Digital, Platform and delivery capability to deliver transformation for our clients in a competitive market place.
TCS and Diligenta work with 7 out of the Top 10 UK L&P insurers. In a short period of time, Diligenta has achieved several key milestones and has already made a mark for itself as the second largest player in the Life and Pension BPS space. We have won a series of path-breaking deals and now administer over 10 million, open and closed book, policies on behalf of our clients The Phoenix Group, Friends Life (now part of the Aviva Group), Sun Life Financial of Canada UK and Guardian Financial Services. In partnership with TCS, Diligenta also provides support to NEST, the UK government’s workplace pension scheme.
By choosing Diligenta as your BPS provider, you will be selecting a company with a proven track record in platform-based, transformational outsourcing. We have successfully accomplished the migration of 8 million live and out of force policies onto our unique, industry leading, platform capability, TCS BaNCS. Diligenta is the only BPS provider to have successfully completed business transformation and migration in UK L&P Industry.
Diligenta’s vision is to be acknowledged as “the Best BPS Provider in the Life and Pensions Market”. We are also committed to supporting TCS in repeating the success of the Diligenta model into different territories, principally Europe and North America.