About Diligenta

Diligenta, TCS's UK FSA regulated subsidiary was established in 2005 to specialise in the provision of business process outsourcing (BPO) services for the UK Life & Pensions industry. Its head office is in Peterborough and it also has other offices located in Basingstoke, Bournemouth and Liverpool.

Diligenta entered the UK Life & Pensions marketplace in 2006 by securing a £486 million deal with the Phoenix Group (formerly known as the Pearl Group), making it the second largest firm in the UK to service this sector. Offering a full BPO Diligenta provides a number of the Phoenix Group companies with call centre, back office administration, IT, HR, finance and accounting services.

In January 2008 Diligenta secured a second client when it won a contract to deliver BPO services to Sun Life Financial of Canada's UK operations (SLF UK). The services, commenced in May 2008, will be worth over £100 million over the life of the contract and involves administering a further 500,000 life and pensions policies.

In September 2010 Diligenta extended its relationship with the Phoenix Group taking on the administration of a further
1.7 million policies for the Phoenix Life brand.

Diligenta has also been successful in securing a third client Old Mutual International.

These two business deals now see Diligenta administering over 5 million Life & Pension policies.