Call Centre Operator

Location: Peterborough

Salary c £14,455 - £19,701 pa, plus bonus and benefits.

Full time vacancies, Monday to Friday.

You will possess four GCSEs (or equivalent) including Maths and English at Grade C (or above), or be able to demonstrate relevant administration experience.

By receiving inbound customer calls at the required standard you will enable the delivery of an effective and efficient customer service.

You will also provide a quality customer service through identifying customer needs and responding appropriately to them. To be successful in this role you must have effective communication skills including an excellent telephone manner and be computer literate. You will also ideally have customer services experience within a call centre environment.

The key outputs for this position are:

• To meet departmental targets for output and quality
• Required standards of customer service are delivered
• Customer calls are handled compliantly and in a professional, courteous and efficient manner.
• Customer complaints are correctly identified and handled effectively.
• To comply with relevant legislation such as the Data Protection Act and be vigilant against such things as Money Laundering
• Customer records are accurately maintained and kept up to date
• Daily rotas and schedules are adhered to