Team Leader – Pearl Account - Operations

Salary c£19,074 - £24,684

Full time vacancy, Monday to Friday.

Location: Peterborough

You’ll make good customer service people great, as you coach, mentor and inspire your team and provide insightful and effective feedback. Planning complex workloads should be second nature to you, with strong experience of people and change management. Naturally, life and/or pensions knowledge would be a major plus.

The key outputs for this position are:

• Regularly appraise and review staff in line with Company methodology for probation, objective-setting and appraisal management.
• Proactively manage efficient team delivery and output within agreed service levels and business targets.
• Proactively manage and control work schedules and team skills levels to meet productivity and quality targets.
• Ensure training and development plans are maintained for all team members.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Lead the team by example, acting as a mentor and role model. Provide clear and constructive feedback to lever performance and service delivery.
• Understand and maintain all people management metrics, including performance management, conduct management and time and attendance reporting
• Pro-actively review and question procedures, looking at ways of ensuring we provide the best possible customer service.