Delivering Transformational Business Process Services
With Diligenta, you will have a strong partner, with shared service values, who will help to drive your business forward to achieve your strategic goals.
Diligenta is a transformational outsourcer and our approach is to simplify inherited operations, business processes and IT architecture through transformation.
We work in partnership with our clients to efficiently transform, manage and support their Life and Pensions operations. We offer prices promises and guarantees backed by the financial strength of our parent and our proposition seeks to minimise risks in order to future proof our clients' businesses.
Our end to end outsourcing solutions include:
- Customer services
- Contact Centre
- Back Office
– Income and payment control
– Risk management and management information
- Investment administration
- Compliance, anti-financial crime, risk and audit
- Legal support
- Business Analytics - MI/Ops, Reports
- Actuarial support services
- Change management
- Supplier management
- Support services including: scanning, indexing, mailroom, print and archive
IT /Infra – BAU Services
- Application Management
- Infrastructure Hosting & Management
Business Change Services
- Business /IT Change Management
- Regulatory Changes
End-to-end Insurance platform suite – TCS BaNCS
- Workflow, Policy servicing, Billing & Disbursement, Clam, Money Management
Digital Business Solution
At Diligenta, we use a transformational outsourcing model that:
- Self Service Channels
- Robotic Process Automation
- Digital Retirement Solutions
We understand that no two businesses are alike, so we offer tailored solutions which use the appropriate mix of onshore and offshore capabilities and support our clients’ unique operational and strategic business drivers.
- Radically reduces clients’ costs through common utility platforms
- Minimises clients’ exposure to business risks
- Improves control and flexibility
- Guarantees permanent high-quality, low-cost service to our clients and their customers
- Manages and ultimately migrates legacy systems to the utility platform.